Unfortunately, no. We cannot allow anyone into our warehouse to inspect items. This applies to both personal and staff purchases. We will, however, provide as much detail as possible—and photos—on each item to help you make an informed decision when shopping.
Are the items new/unused?
Property Disposition is responsible for the disposal of all university property designated as surplus by university departments. Items have typically been used unless stated otherwise. All items sold by Property Disposition are sold in AS IS condition. All sales are final. No exchanges or refunds are allowed.
Payment methods
Customers can pay for their purchase with a credit card (using the Nelnet portal) or PayPal.
University departments also have the option to use a shortcode. You must be logged in using your UMich Login to see this option at checkout.
Can I get a discount?
All prices listed on Dispo Direct are firm.
If you are with a University of Michigan department purchasing with a shortcode, you will receive a 25% discount when you select the shortcode payment option at checkout. You must be logged in using your UMich Login to see this option.
How do I know my order was received?
You will receive a detailed order confirmation email which includes your order number.
How soon can I come to pick up my order?
Please allow one business day for your order to be processed. When your order is ready, you will receive an email to self-schedule your curbside pick-up.
How long do I have to pick up my order?
You have five business days to pick up your order, starting when you receive your Order Pickup email.
What are the pick-up days and hours?
When your order is ready, you will receive an email with a link to self-schedule a curbside pick-up date/time using the Waitwhile app during the following hours: Monday through Thursday, 9:00 - 11:00 AM and 1:00 - 3:30 PM. Friday 9:00 - 10:00 AM. (Unless otherwise posted.)
How does the curbside pick-up work?
Arrive at Property Disposition (3241 Baxter Rd, Ann Arbor) at your scheduled date and time.
Pull into one of the five designated customer pick-up spots available on the east side of the building (look for customer parking signage on the road).
There are two options for checking in once you arrive:
Check-In Option 1 - Click the Manage Booking button at the bottom of your booking confirmation email or the link in your booking confirmation text, and then click "I have arrived" to let us know you're here.
Check-In Option 2 - Scan the QR code on the sign in front of your parking spot and fill in all required fields. Click Confirm to complete the check-in process.
A team member will be out shortly after with your item(s).
Do I need to bring anything with me to my pick-up appointment?
If the Nelnet credit card portal was used for payment, you would need to present Dispo Direct staff with the credit card used to place the order before items are released. If you cannot do this, you’ll need to check out using PayPal instead.
Please ensure that you arrive with an appropriate vehicle to pick up your entire order. No partial orders will be allowed to remain on the premises.
Dispo Direct staff are not able to disassemble any items. You’ll need to bring your tools if this needs to be done.
Dispo Direct staff are not able to secure any items into your vehicle. You’ll need to bring your own tie-downs/supplies if this needs to be done.
Can someone else pick up my order on my behalf?
When scheduling your pick-up appointment, enter the purchaser’s first and last name in the ‘First name’ field, and enter the pick-up person’s first and last name in the ‘Last name’ field. (As a reminder, you will need to present Dispo Direct staff with the credit card used to place the order before items are released. If you’re unable to do this, you’ll need to checkout using PayPal instead.)
What happens if I do not pick up my items within the timeframe?
Your item will be returned to inventory, and a refund will be applied to your original payment method.
